1.1 Guests can reserve their stay in person, by phone, by mail or by e-mail.
1.2 The reservation request should contain the following information: Last name, first name, address, number of persons, in case of families the age of children, desired arrival and departure date and the room request.
1.3 The request becomes binding for both parties with a written booking confirmation from Hotel Nutzkaser.
1.4 In the peak season periods, a minimum stay of 5 nights applies. Short breaks can only be booked on a first-come, first-served basis and subject to availability. For the Christmas/New Year travel period, a minimum stay of 7 nights applies.
1.5 Unannounced guests can only stay overnight if the occupancy situation permits.
2. cancellation conditions /cancellation payments.
Sounds annoying and is annoying. For all! It’s a pity when a room remains vacant although other guests would have liked to book. If you cancel, we ask you to do so in writing. Preferably by e-mail to: firstname.lastname@example.org
The cancellation is binding when you receive a written confirmation from us.
In case of cancellation up to 42 days before arrival we do not make any claims.
For travel companies and for bookings of more than 2 room units, cancellation claims will be made according to law and jurisdiction.
Bookings with arrival date from 19.12. to 31.12. can not be cancelled free of charge. For this period, the scale of cancellation fees mentioned here does not apply. For this period cancellation costs will be charged according to law and jurisdiction.
In the event of cancellation at shorter notice, the following claim will be made:
|42nd – 28th day before the day of arrival:
|60% of the total price
|27th – 15th day before the day of arrival:
|70% of the total price
|4th – 7th day before the day of arrival:
|80% of the total price
|6th – 0th day before the day of arrival:
|90% of the total price
Unless you can prove that Hotel Nutzkaser has suffered no or less damage.
If the room unit is occupied by fewer persons than booked, the confirmed price will be charged.
In case of late arrival or early departure, 100% of the daily rate will be charged per day the room is vacant.3. WITHDRAWAL OF THE HOTEL
3.1 If it has been agreed that the customer may withdraw from the contract free of charge within a certain period of time, the hotel shall be entitled for its part to withdraw from the contract during this period if there are inquiries from other customers regarding the contractually reserved rooms and the customer does not waive its right to withdraw upon inquiry by the hotel with a reasonable deadline. This applies accordingly in the case of granting an option if other inquiries exist and the customer is not prepared to make a firm booking upon inquiry by the hotel with a reasonable deadline.
3.2 Furthermore, the hotel shall be entitled to withdraw from the contract extraordinarily for factually justified reasons, in particular if
– force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract;
– rooms or rooms are culpably booked with misleading or false information or concealment of material facts; material facts may be the identity of the customer, the ability to pay or the purpose of the stay;
– the hotel has reasonable grounds to believe that the use of the service may jeopardize the smooth operation of the business, the security or the reputation of the hotel in public, without this being attributable to the hotel‘s sphere of control or organization;
– the purpose or reason for the stay is unlawful;
3.3 The justified withdrawal of the hotel does not justify any claim of the customer for damages.
4. SERVICES, PRICES, PAYMENT, SET-OFF
Other important information:
You are on a business trip? Please let us know when you register!
From a recognized severe disability of 80%, the spa fee is reduced. Please show us your severely handicapped ID card when you register!
Tip: Protect yourself from an unforeseen event – safeguard your vacation booking by taking out travel insurance. Under the following link you can take out your safety package with our travel insurance partner ERV right online:
However, should you, for whatever reason, be prevented from starting your vacation with us or should your vacation wishes change and you have to cancel within the 6 week period, the cancellation costs will apply.
You can pay cash or with EC card in our house.
Children up to 5,99 years free
Children from 6 years to 11,9 years in the room of the parents (2 full payers) per night including breakfast € 25 plus visitor’s tax.
Adolescents from 12 years to 15,99 years in the room of the parents (2 full-paying guests) per night including breakfast € 35 plus visitor’s tax.
Adults: € 3,10
For children from the beginning of the calendar year in which they reach the age of 7 until the end of the calendar year in which they reach the age of 16: € 1.55
6 Euro per day (24 hours)
Sauna, steam bath and infrared cabin free, whirlpool for a fee.
Your room will be available from 12:00 on the day of arrival.
On the day of departure we ask you to vacate the room by 10:30 am.